Warranty and claims

All Moonlight products have a warranty period of 2 years that covers the original owner who holds a valid proof of purchase.

We understand that sometimes faults can appear, if a product fails due to manufacturing faults or material defects, we will repair the item free of charge or replace at our discretion. 

If the item has been inappropriately used or wrongly stored, then the item does not fall under our warranty. Normal wear and tear is also not covered by Warranty.

Moonlight requires all faulty products to be shipped back to us. If your item is a valid claim and within warranty period then we will send you a shipping returns label. 

If you have no proof of purchase and/or the item is not a valid claim and out of warranty then you are required to pay the shipping return fee.